Privacy Policy

Effective Date: 07 June 2025

At Safe Hands Removals Ltd  ("we", "us", or "our"), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you interact with our website or services.

1. Who We Are

Safe Hands Removals Ltd is a removals business based in Nottingham, United Kingdom. Our website is: https://www.safehandsremovalsnottingham.co.uk/
 
If you have any questions about this policy, please contact us:
Email: Info@safehandsremovalsnottingham.co.uk
Phone: 07557 954 914
Address: 12 Irwin Drive, Nottingham, NG6 7BB

2. What Information We Collect

We may collect and process the following personal information:
- Name
- Email address
- Phone number
- Address (for service purposes)
- Details of your enquiry or removal request
- IP address and browsing behaviour (via cookies)

3. How We Use Your Information

We use your data for the following purposes:
- To provide you with quotes or complete your removals service
- To contact you regarding your enquiry or booking
- To improve our website and services
- For marketing and advertising (only if you opt in)
- To comply with legal obligations

4. Legal Basis for Processing

Under UK GDPR, we process your personal data based on:
- Your consent (e.g., contact form submission)
- Performance of a contract (e.g., to fulfil your removals booking)
- Legal obligation
- Legitimate interest (e.g., improving our service or responding to enquiries)

5. Sharing Your Data

We do not sell your personal data. We may share it with trusted third-party service providers, only when necessary to:
- Carry out removals (e.g. subcontractors or drivers)
- Host or maintain our website
- Manage advertising (e.g., Google Ads)
 
All third parties are required to handle your data securely and in accordance with UK data protection law.

6. How We Protect Your Data

We take data security seriously and implement appropriate technical and organisational measures to safeguard your personal information.

7. How Long We Keep Your Data

We only retain your personal data for as long as necessary:
- For enquiries: up to 12 months
- For customers: up to 7 years (for tax and service history purposes)

8. Your Rights

Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction or deletion
- Object to processing or request restriction
- Withdraw consent at any time (where applicable)
- Lodge a complaint with the Information Commissioner’s Office (ICO)
 
You can contact us to exercise your rights via: Info@safehandsremovalsnottingham.co.uk

9. Cookies

Our website may use cookies to enhance your experience and for analytics or advertising purposes. You can manage your cookie preferences through your browser settings.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

Last Updated

07 June 2025